STL Ocarina Shopping Information
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- Free DHL domestic delivery for orders of orders $80 and over
FAQS about STL Ocarina
1.What's the return policy?
If you wish to return an item, you must contact us within 10 days of receiving the item at [email protected] Original shipping and handling fees are nonrefundable.
Customers are responsible for shipping items back to us. They are not responsible for packages lost during this process. Please include your original order number and reason for return in your package. Address all returns to:
PO Box 28384
St. Louis MO 63146
Please allow 20 business days for your return to be processed. After receiving and inspecting your return, they will issue a refund to the original method of payment. They reserve the right to issue a refund if we deem the returned items to be damaged or in unsatisfactory condition, and there is a 35% restocking fee for each item.
2.What's the shipping time?
All ETAs calculated from the date of shipment, not the date of order placed.
All orders placed with DHL International Standard are uninsured. In the event of the package being lost or misplaced by the post office, they will not provide a replacement or refund.
They will ship your order within two business days unless we inform you otherwise, and they do not ship over major holidays or weekends.
3.Can you cancel your order?
If you wish to cancel an order, you must do so before it is shipped. Once a package is shipped we cannot cancel or refund the order.
4.What are domestic shipping rates?
DHL Domestic: limited tracking, ETA 5-7 business days, $10 for orders $79.99 and under, free for orders $80 and over.
USPS Priority: tracking, ETA 3-5 business days, $12 for orders $79.99 and under, $10 for orders $80 and over.
USPS Express: tracking, ETA 1-3 business days, $42 for orders $79.99 and under, $39 for orders $80 and over.
STL Ocarina Contact Information
- STL Ocarina PO Box 28384 St. Louis MO 63146 USA
- Official Website
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